UK Data Usage & Privacy Policy

Better Agency Ltd is a UK company committed to protecting the privacy and security of your personal information. This policy outlines how we collect, use, store, and protect your data. By using our services or providing us with your personal information, you consent to the practices described in this policy.

Information We Collect 

We may collect and process the following types of personal information:

Contact Information: Such as your name, address, email address, and phone number.

Usage Data: Information about how you use our services, including your browsing activity, interaction with our website, and preferences.

Communication Data: Information you provide when you contact us, including emails.

How We Use Your Information

We use your personal information for the following purposes:

  • Providing and maintaining our services.
  • Personalising your experience and improving our services.
  • Communicating with you, including responding to inquiries and providing customer support.
  • Sending you promotional offers, newsletters, and updates (with your consent).
  • Complying with legal obligations.

Data Sharing

We may share your personal information with third parties under the following circumstances:

With service providers who assist us in operating our business, such as payment processors, hosting services, and marketing platforms.

With legal authorities or governmental bodies when required by law or to protect our rights and the safety of others.

In the event of a business merger, acquisition, or sale of assets, your data may be transferred to the new entity.

Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Rectify inaccurate or incomplete data.
  • Erase your personal information (subject to legal obligations).
  • Object to the processing of your data for certain purposes.
  • Withdraw your consent for marketing communications.

Data Security

We implement technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Updates to this Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on our website.

Cookie Policy

What Cookies do we store?

The cookies used on our website are based on the International Chamber of Commerce guide for cookie categories:

Strictly necessary



Targeting or Advertising

Strictly Necessary

‘Strictly Necessary’ cookies let you move around the website and use essential features like secure areas, forms, shops, and baskets. These cookies don’t collect any information about you that could be used for marketing or remembering where you’ve been on the internet.


‘Performance’ cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don’t collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works, understand what interests our users and measure how effective our advertising is.


‘Functionality’ cookies are used to provide services or to remember settings to improve your visit. We currently do not have any cookies for ‘Functionality’.

Targeting or Advertising

‘Targeting’ cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They are linked to services provided by third parties, such as ‘Like’ buttons and ‘Share’ buttons. The third party provides these services in return for recognising that you have visited our website.

Contact Us

If you have any questions about our data usage and privacy practices, please contact us at:

Better Agency Ltd

One Moulsham Street, Chelmsford, CM2 0HR

01245 956 986